return and refund policy

We want you to be satisfied with your purchase.

Eligibility for Returns

• Returns accepted within 7 days of delivery.

• Item must be unused, sealed, and in original packaging.

• Proof of purchase (order number/invoice) required.

Non-Returnable Items

• Opened food/supplement products (for hygiene reasons).

• Items not in their original condition or packaging.

Refund Process

• Once return is received and inspected, you’ll be notified of approval/rejection.

• Approved refunds are credited to your original payment method within 5–10 business days.

Exchanges

• Defective or damaged items will be replaced at no additional cost.

Return Shipping

• Customers bear return shipping costs unless the issue is ours (wrong/defective product).

•  For Approved returns, we will deliver the replacement product within 5-7 business days

Contact us at support@alsachwellness.com to initiate a return.